Next IT's Self-Service & Search Capability, ActiveAgent(TM), Goes Live on OneCall Website11 November 2005
Next IT Corporation and Huppin's Hi-Fi, Photo &
Video today announced that Next IT's automated self-service assistant,
ActiveAgent, is live on the retailer's website, www.onecall.com.
OneCall, which specializes in HDTV, home theater systems, and digital
cameras, will use ActiveAgent to help shoppers quickly research and select
products while rapidly answering questions in an interactive format.
ActiveAgent -- implemented as "Jack" on the OneCall website -- will augment
OneCall's expert staff of Customer Service Professionals for online service
and sales.
Next IT's natural language interface combines the friendly accessibility of
attended support with the low-cost of self-service. Online customers will
interact with Jack for fast, accurate responses to very specific questions
about products and services. This capability, combined with OneCall's
knowledgeable staff, rich product selection, powerful inventory retrieval
system, and rapid check-out procedures, will further identify OneCall with
quality service and products.
Highlighted Links
www.onecall.comwww.nextit.com
"The implementation of ActiveAgent on a sophisticated retail website like
OneCall's is the ultimate test of this breakthrough technology," says Fred
Brown, President and CEO of Next IT. "ActiveAgent will interact with
customers to find products, cross-sell accessories, promote specials, and
give advice. All adding up to guaranteed customer satisfaction, brand
loyalty and increased revenue. Jack and OneCall won't settle for anything
less and neither will Next IT."
OneCall is a highly successful component of Huppin's business model,
growing on-line sales ten-fold since 1993. "We are excited to have Jack
join our professional staff as virtual representative on the OneCall
website," said Murray Huppin, President of Huppin's. "In our
hyper-competitive business environment, technology differentiators like
Jack can drive significant competitive advantage. Our collaboration with
Next IT has the potential to revolutionize customer service on our
website."
About Next IT Corporation
Next IT Corporation is revolutionizing the way organizations conduct retail
e-commerce by fundamentally changing the way they interact with their
customers. Next IT is recognized as a top innovator in designing software
solutions that employ artificial intelligence (AI) technologies. Users of
Next IT's advanced AI software solutions include government, commercial,
and educational organizations. Headquartered in Spokane, Washington, the
company has operations in Washington D.C. that support government contracts
in the areas of homeland security and fraud.
About OneCall
OneCall is the online division of Huppins HiFi, Photo & Video, a retailer
established in 1908 in Spokane, Washington. OneCall offers a broad
selection of HDTV, home theater systems and digital cameras at competitive
prices backed by the highest level of online service. OneCall customer
service staff members average 12 years of experience in consumer
electronics, and excel at personalizing what can be an impersonal online
shopping experience.
OneCall's website can be accessed at www.onecall.com
Next IT's website can be found at www.nextit.com
Press Contact:
Tom Smith
Next IT Corporation
509.242.0767 ext. 1035
Email Contact
SOURCE: Next IT Corporation
Source: Marketwire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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